Refund & Cancellation

Refund of Fee

We have a dynamic refund policy.

We provide refunds in cases where:

• Underage User i.e. <18 years is applying without the knowledge of a caretaker.
• The user is unwilling to do online doctor consultations.
• The Doctor has not contacted the User.

User will not be entitled to any refunds in cases where:

• User does not attend the online appointment, without canceling the appointment at least 60 mins before the appointment time.
• Doctor has attempted to call the User 3 times and the User is not attending the online doctor consultation.
• User has attended a Doctor consultation and then wishes to cancel their order

Service charge - A service charge of Rs 99/- is deducted while processing refunds. All refunds will be processed in the original mode of payment done by the User while requesting for a medical certificate within 8-10 working days as per the payment gateway policies.

For any further queries, write to care@breakuphelpline.in